‘I don’t know what to say’ 16 November 2021

This is a two day interpersonal communication skills course at intermediate level which is aimed at qualified professionals who regularly contribute to the management of care for people approaching the end of life. It aims to equip them to listen to and sensitively explore needs and preferences regarding issues of care.


Recent government policy highlights the need for greater involvement of patients and families in end of life decision making and yet there is evidence that the workforce lacks confidence and skills. Through exploration of theoretical principles of interpersonal communication and advance care planning and practical workshops, the course will encourage participants to reflect on their own misconceptions, blocks and anxieties and to develop a strategy for future practice development.